Rules & Privacy Policy

  • Rules
  • Privacy Policy

Rules

Scope of Application

Article 1

  1. Contracts for accommodation and related agreements between the facility and guests shall be governed by the provisions of these Terms and Conditions. Matters not stipulated herein shall be governed by applicable laws and generally accepted customs.
  2. In cases where the facility agrees to a special contract, insofar as it does not violate laws and customs, that special contract shall take precedence over these Terms and Conditions.

Application for Accommodation Contract

Article 2

  1. A person who intends to apply for an accommodation contract shall provide the following information to the facility:
    1. Name of the guest
    2. Date of accommodation and estimated time of arrival
    3. Accommodation fee (in principle, based on the Basic Accommodation Charges listed in Appendix 1)
    4. Other information deemed necessary by the facility
  2. If the guest requests to extend their stay during accommodation, the facility shall treat it as a new application for an accommodation contract at the time the request is made.

Conclusion of Accommodation Contract

Article 3

  1. The accommodation contract shall be concluded when the facility accepts the application from the preceding article. However, if the facility proves it did not accept the application, this shall not apply.
  2. Upon conclusion of the contract, the guest shall pay a deposit, not exceeding the basic accommodation fee for three days, by the date designated by the facility.
  3. The deposit shall first be applied to the final accommodation charges, and in cases where cancellation fees under Articles 6 or 18 apply, to such cancellation fees and then to any damages, with any remaining amount refunded upon payment under Article 12.
  4. If the guest fails to pay the deposit by the specified date, the contract shall become null and void, provided the facility notified the guest of the payment deadline.

Special Contract Not Requiring Deposit

Article 4

  1. Notwithstanding Article 3 Paragraph 2, the facility may agree to a special contract in which payment of the deposit is not required after the contract is concluded.
  2. If the facility did not request the deposit or designate a payment deadline at the time of acceptance, it shall be treated as if the facility agreed to the special contract.

Refusal to Conclude Accommodation Contract

Article 5

  1. The facility may refuse to conclude an accommodation contract in the following cases:
    1. When the application is not based on these Terms and Conditions
    2. When there is no room availability
    3. When the guest is likely to act in violation of laws, public order, or good morals
    4. When the guest is recognized as:
      1. An organized crime group, member, quasi-member, or related person
      2. A corporation or group controlled by a crime group or its member
      3. A corporation with a crime group member among its officers
      4. A person who uses the name of a crime group
    5. When the guest causes significant disturbance to other guests
    6. When the guest is clearly recognized as having a contagious disease
    7. When the guest makes violent demands or unreasonable requests
    8. When the facility cannot provide accommodation due to natural disasters or other unavoidable reasons
    9. When it falls under cases specified in Kyoto Prefecture's hotel business regulations

Guest's Right to Cancel the Contract

Article 6

  1. The guest may cancel the accommodation contract by notifying the facility.
  2. If the guest cancels the contract due to reasons attributable to themselves (excluding cases where the facility designated a deposit deadline under Article 3, Paragraph 2, and the guest canceled before payment), the facility may charge a cancellation fee as specified in Appendix 2. However, if the facility agreed to the special contract in Article 4, Paragraph 1, the facility shall only charge a cancellation fee if it informed the guest accordingly.
  3. If the guest fails to arrive by 7:00 PM on the scheduled arrival date (or two hours after the estimated time of arrival if specified), without prior contact, the facility may consider the reservation canceled by the guest.

Facility's Right to Cancel the Contract

Article 7

  1. The facility may cancel the accommodation contract under the following circumstances:
    1. When the guest is likely to act in violation of laws, public order, or good morals, or has done so in the past
    2. When the guest is recognized as:
      1. An organized crime group, member, quasi-member, or related person
      2. A corporation or group controlled by a crime group or its member
      3. A corporation with a crime group member among its officers
      4. A person who uses the name of a crime group
    3. When the guest causes significant disturbance to other guests
    4. When the guest is clearly recognized as having a contagious disease
    5. When the guest makes violent demands or unreasonable requests
    6. When the facility cannot provide accommodation due to natural disasters or other unavoidable reasons
    7. When it falls under cases specified in Kyoto Prefecture's hotel business regulations
    8. When the guest smokes in bed, tampers with fire safety equipment, or otherwise violates facility rules related to fire prevention
  2. If the facility cancels the contract under the preceding paragraph, it shall not charge for services not yet provided to the guest.

Guest Registration

Article 8

  1. On the day of accommodation, guests must register the following at the facility's front desk:
    1. Name, age, gender, address, and occupation
    2. For foreign nationals: nationality, passport number, port and date of entry
    3. Departure date and estimated time of departure
    4. Other information deemed necessary by the facility
  2. If the guest intends to settle charges using travelers’ checks, coupons, credit cards, or digital currency, they must present them during registration.

Hours for Use of Guest Rooms

Article 9

  1. Guests may use rooms from 3:00 PM to 10:00 AM the next day as a general rule. Depending on the plan, usage may start at 2:00 PM and end at 11:00 AM. Continuous stays allow all-day use except arrival and departure days.
  2. The facility may allow use beyond designated hours and in such cases may charge:
    1. Up to 3 extra hours: 40% of the room charge
    2. Up to 6 extra hours: 80% of the room charge
    3. More than 6 hours: 100% of the room charge
  3. The room charge is calculated as 70% of the basic accommodation fee.

Compliance with Facility Rules

Article 10

  1. Guests must comply with the rules established and posted within the facility.

Operating Hours

Article 11

  1. Operating hours for major services are as follows. Other services are announced via brochures, signage, or room directories.
    1. Front Desk Services:
      • Front Desk: 7:00 AM to 8:00 PM
    2. Food and Beverage Services:
      • Breakfast: 7:00 AM to 10:00 AM
      • Dinner: 5:00 PM to 9:00 PM
      • Other food services as posted
  2. Operating hours may be temporarily changed due to unavoidable circumstances and will be announced accordingly.

Payment of Charges

Article 12

  1. The breakdown of accommodation charges is listed in Appendix 1.
  2. Charges must be paid at the front desk upon departure or when requested, using cash, approved travelers' checks, coupons, credit cards, or digital currency.
  3. If the guest stays without using the room voluntarily, charges still apply.

Liability of the Facility

Article 13

  1. The facility is liable for damage caused to guests during the execution or failure of the accommodation contract, except when not attributable to the facility.
  2. The facility is covered by liability insurance against fire and similar incidents.

Substitute Accommodation

Article 14

  1. If the facility cannot provide the contracted room, it shall try to arrange equivalent accommodation elsewhere with the guest's consent.
  2. If such arrangement is not possible, the facility shall pay compensation equal to the cancellation fee. No compensation is due if the facility is not at fault.

Handling of Deposited Items

Article 15

  1. The facility is liable for loss or damage of items or valuables deposited at the front desk, unless due to force majeure. For undeclared valuables, compensation is limited to 150,000 yen.
  2. Items not deposited at the front desk are also covered for loss or damage due to facility negligence. Compensation is limited to 150,000 yen unless otherwise declared.

Storage of Guest Luggage

Article 16

  1. Luggage arriving before the guest is stored with prior consent and returned at check-in.
  2. Forgotten items after check-out will be held for 7 days before being delivered to the police if unclaimed.
  3. Responsibility for stored items follows the same rules as Article 15.

Parking Liability

Article 17

  1. Parking is provided as a space rental, and the facility is not responsible for vehicle management, except in cases of negligence or intent.

Guest Liability

Article 18

  1. Guests must compensate the facility for any damages caused by intent or negligence.

Jurisdiction

Article 19

  1. Any disputes between the facility and guests shall be under the exclusive jurisdiction of the Osaka District Court.

Appendix 1

Breakdown of Accommodation Charges (Related to Article 2, Paragraph 1 and Article 12, Paragraph 1)

ItemDetails
Accommodation Fee① Basic accommodation fee (room rate + meals)
Additional Charges② Extra meals and other usage charges not included in ①
TaxesConsumption tax

Notes

  1. Basic accommodation fees are as listed at the front desk.
  2. Children under 12: 70% if provided meals and bedding like adults, 50% with children's meals and bedding, 30% with bedding only.

Appendix 2

Cancellation Fees (Related to Article 6, Paragraph 2)

Date of Notification of Cancellation
Number of GuestsNo-showSame day1 day prior2 days prior3 days prior
Up to 14 guests100%100%50%30%30%

Notes

  1. Percentage is based on the basic accommodation fee.
  2. If the number of nights is shortened, a 1-day (first night) cancellation fee applies regardless of the number of shortened days.

Privacy Policy

Minnanomura Inc. (hereinafter referred to as "the Company") hereby establishes the following privacy policy (hereinafter referred to as "this Policy") regarding the handling of personal information of users in the services provided on this website (hereinafter referred to as "the Services").

Article 1 (Personal Information)

"Personal information" refers to "personal information" as defined by the Act on the Protection of Personal Information and includes information about a living individual that can identify a specific individual by name, date of birth, address, telephone number, contact information, or other description contained in the information, as well as data related to facial appearance, fingerprints, voiceprints, and the insurer number of health insurance cards (personally identifiable information).

Article 2 (Method of Collecting Personal Information)

The Company may ask for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, and driver's license number at the time of user registration. For foreign users, passport number, nationality, port of entry, and date of entry may also be collected. The Company may also collect transaction records and payment-related information that include users' personal information from its business partners (including information providers, advertisers, and ad distributors; hereinafter referred to as "Partners").

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows:

  1. To provide and operate the Services
  2. To respond to user inquiries (including verifying identity)
  3. To send emails about new features, updates, campaigns, and other services provided by the Company
  4. To contact users when necessary for maintenance or important notices
  5. To identify users who violate the terms of use or use the service for fraudulent or improper purposes and to refuse their use
  6. To allow users to view, change, delete, or view their usage status
  7. To charge users for paid services
  8. To comply with laws such as the Hotel Business Act and related regulations, including verifying the identity of foreign guests and recording guest registry information (including the collection and recording of passport number, nationality, port of entry, and date of entry)
  9. For purposes incidental to the above purposes

Article 4 (Changes to Purposes of Use)

  1. The Company shall change the purpose of use of personal information only when it is reasonably deemed to be related to the original purpose.
  2. When there is a change in the purpose of use, the Company shall notify the user or publicly announce it on this website using the Company's prescribed method.

Article 5 (Provision of Personal Information to Third Parties)

  1. Except as permitted by the Personal Information Protection Act or other laws, the Company will not provide personal information to third parties without obtaining the user’s prior consent. However, the Company may disclose information without consent under the following circumstances:
    1. When it is necessary to protect a person’s life, body, or property, and obtaining consent is difficult
    2. When it is especially necessary for improving public health or promoting the sound upbringing of children, and obtaining consent is difficult
    3. When it is necessary to cooperate with a national or local government agency in performing duties prescribed by law, and obtaining consent may hinder those duties
    4. When the following items are announced or published in advance, and the Company has notified the Personal Information Protection Commission:
      1. Inclusion of provision to third parties in the purpose of use
      2. Data items to be provided to third parties
      3. Methods or means of providing information to third parties
      4. Provision to be stopped upon user request
      5. Method for accepting user requests
  2. Notwithstanding the above, the following cases do not constitute third-party disclosure:
    1. When the Company outsources all or part of personal information handling to the extent necessary for achieving the intended use
    2. When personal information is provided as a result of a merger or other business succession
    3. When personal information is jointly used with a specific party and users have been informed or can easily find out the purpose, items used, scope of users, and the party responsible for managing such data

Article 6 (Disclosure of Personal Information)

  1. When a user requests the disclosure of personal information, the Company will promptly comply. However, the Company may withhold all or part of the information in the following cases and will notify the user of the reason:
    1. If disclosure may harm the life, body, property, or other rights and interests of the user or a third party
    2. If disclosure may significantly impede the Company’s operations
    3. If disclosure violates other laws or regulations
  2. Notwithstanding the preceding paragraph, the Company will not disclose information other than personal information, such as access logs or usage history.

Article 7 (Correction and Deletion of Personal Information)

  1. Users may request correction, addition, or deletion (hereinafter referred to as “Correction”) of their personal information held by the Company if it is incorrect.
  2. Upon receiving such a request and determining that it is necessary, the Company will promptly make the Correction.
  3. The Company will notify the user without delay after completing the Correction or deciding not to make the Correction.

Article 8 (Suspension of Use of Personal Information)

  1. If the Company is requested by a user to suspend or delete the use of personal information because it is being handled beyond the scope of its intended purpose or was obtained through fraudulent means, the Company will promptly conduct an investigation.
  2. If the request is found valid, the Company will promptly take the necessary action.
  3. The Company will notify the user of the action taken or the decision not to take action.
  4. If the suspension of use involves excessive costs or is difficult to implement, alternative measures will be taken if necessary to protect user rights and interests.

Article 9 (Changes to This Policy)

  1. The content of this Policy may be changed without prior notice to users, unless otherwise stipulated by law or in this Policy.
  2. Unless otherwise specified by the Company, the revised Policy shall become effective once published on this website.

Contact Information

For inquiries about this Policy, please contact:

  • Address: 3F, Honmachi UM Building, 4-3-2 Kawaramachi, Chuo-ku, Osaka-shi, Osaka
  • Company: Minnanomura Inc.
  • CEO: Kohei Amada
  • Department: Miyama Village
  • Email: sonchou@minnanomura.com